Frequently Asked Questions
Common questions about account setup and maintenance
HOW DO I SET UP AN ACCOUNT?
Setting up a CardPointe account is simple and straightforward. You can get started by clicking here to schedule a call with a CardPointe specialist who well help you customize your account.
HOW MUCH DOES CARDPOINTE COST?
Access to the CardPointe processing platform, is just $15 per month. Refer to the pricing page for details on specific merchant account programs and monthly specials.
WHY SHOULD I USE CARDPOINTE?
CardPointe provides the most secure processing network on the market for a single low-monthly fee. The CardPointe suite of services saves you time and money by streamlining your payment processing solution for your business.
We invite you to decide for yourself. Check out the pricing page for the latest CardPointe promotion!
IS THERE A LONG TERM CONTRACT TO SET UP CARDPOINTE?
No. All agreements are month to month agreements. If, for any reason, you decide that the service is not for you just cancel at any time without penalty.
WHAT IS CARDPOINTE?
CardPointe is a payment processing platform developed by CardConnect. With every active merchant account you receive free access to the Cardpointe processing and reporting dashboard which includes:
- Research and reconcile transactions/settlements
- Print and export detailed transaction and settlement reports
- Store customer profiles and automate recurring billing plans
- Set up and activate multiple users within a single account
- and so much more…
CardPointe allows you to process transactions on a retail terminal, the mobile app (smart phone and iPad compatible) and the online virtual terminal and view transactions in real time across any CardPointe reporting tool.
IS IT REALLY THAT SIMPLE TO USE?
CardPointe users frequently tell us that the system is easy to use, extremely straightforward and “clean.” The simple and customizable interface allows you to process payments easily and recall transactions and processing data at the click of a mouse.
See our tutorials page for detailed video training on the virtual terminal, mobile phone app and the CardPointe retail terminal.
HOW SECURE IS MY CUSTOMER'S PAYMENT INFO?
CardPointe runs on a patented Point to Point encryption called CardSecure. Your customers data will never be compromised!
Real-Time Reporting
Recurring Billing
Chargeback Management
Statement Archive
Point to Point Encryption
Track Daily Volume
Track Fraud Activity
Auto-Settlement Across Devices
eCheck/ACH Processing
Secure Customer Profiles
Multi-Merchant Location
Auto Level 2 and Level 3
Shopping Cart Integrations
Account Updater
Next Day Funding
Patented Tokenization